Emergency operations centre
The emergency operations centre receives emergency calls and coordinates ambulance responses.
Call handling
Call handlers gather the information needed to understand what has happened, where help is needed and what response is required.
Dispatch
Dispatchers coordinate ambulance resources and keep crews updated as incidents develop. They work across the service so the most appropriate available response can be sent.
Operational coordination
The centre supports frontline crews, manages changing demand and maintains contact with partner services during complex and major incidents.