Give a compliment
Positive feedback helps recognise good care, service and conduct.
Compliments, concerns, complaints and feedback
SCAS welcomes feedback about its ambulance services so that good service can be recognised and concerns can be understood and addressed.
Raise a concern
Concerns should be considered promptly so that the person can receive an explanation and the service can learn from what happened.
Make a formal complaint
Formal complaints are handled through the ambulance service complaints process and recorded separately from routine enquiries.
Online feedback and complaints
An online patient-experience or complaints form is not currently available through this website. Please do not use recruitment or general enquiry routes to send confidential case information.
Patient-experience contact information will be published here when the public contact route is available.